Reach Ryan directly.
Two options
Talk to Ryan (inside the product)
A labeled button that goes to Ryan's inbox. If you're not authenticated yet, use email.
Expected response time
A few days, honestly. Ryan reads every message personally at this stage.
What not to send here
- Sales pitches for tools, services, agencies, consultancies. I will not respond to unsolicited sales.
- Hacking attempts or coordinated disclosure that should go to the security route (if established).
- Press release distribution. I am not on a press list.
Everything else: genuine questions, concerns, stories, feedback, corrections, feature requests, complaints. Send them.